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Viable Resources, Inc (VR) is a privately held corporation headquartered in Sarasota, Florida. In 2001, as a result of a significant Avaya retirement offer, VR was founded with the support of Avaya to provide call center professional services to Avaya end user customers. From 2001 through 2003, call center professional services ordered through Avaya by end user customers and Business Partners/Resellers were delivered by VR. Since 2004, Avaya and its Business Partners/Resellers have been using VR for professional and implementation services as required based on the needs of their customers. Over the past 17 years, VR has continued to successfully meet the dynamic needs of the telecommunications market for high-quality, cost-effective, on-demand professional and implementation services.
As the telecommunications industry has evolved and contact center requirements have become more sophisticated, VR has expanded its core contact center capabilities significantly. In addition, because of VR’s effectiveness in the market, customers have requested additional service offerings. VR now offer:
VR is committed to creating a business operational model that allows our associates to easily balance the needs of family, friends, and personal interests with the demands of a satisfying career while delivering the best value to our customers. Our operational model has made VR distinctive within the industry. We are a "virtual organization". 100% of our executives and associates work from virtual offices in their homes scattered throughout the United States. This approach has allowed VR to provide our employees and associates with an extremely high level of job satisfaction and quality-of-life, while minimizing costs and delivering exceptional value to our customers.
VR helps customers manage and optimize the technologies they already have in place, helps customers build their enterprise through the design and implementation of innovative technology and constructs technology roadmaps that help customers navigate their businesses from where they are today to where they want to be in the future.